Riverstone Networks Help Centre

Support centre

Browse common topics or read up on the basics of our customer experience.

Status & uptime

Public status page with historical SLOs and post-incident reviews.

Audit logging

Tamper-evident logs streamed to your SIEM in real time.

Backups & recovery

Continuous backups with point-in-time restore for the last 30 days.

Top questions

Where is customer data stored?

You can choose between EU, US and APAC regions during account setup. Data is encrypted in transit and at rest.

Do you offer a free trial?

Yes, a 30-day trial of every paid feature, no credit card required. Sandbox environments remain free indefinitely.

How is pricing structured?

Plans are billed per active user, per month, with annual discounts. Volume pricing is available from 250 seats.

Which compliance certifications do you hold?

SOC 2 Type II, ISO 27001 and GDPR. Reports are available under NDA from the trust centre.

Can't find what you need? Contact our support team.
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