Pinecrest Digital Support

Hi, what are you looking for?

Browse common topics or read up on the basics of our developer platform.

Sandbox environments

Free, isolated test environments that mirror production behaviour.

Customer success

Dedicated onboarding and a named contact for every paid plan.

Granular permissions

Role-based access with attribute conditions for sensitive actions.

FAQ

Do you offer a free trial?

Yes, a 30-day trial of every paid feature, no credit card required. Sandbox environments remain free indefinitely.

How is pricing structured?

Plans are billed per active user, per month, with annual discounts. Volume pricing is available from 250 seats.

Can I export my data at any time?

Yes. A self-service export delivers a portable archive in standard formats. There is no lock-in.

Which compliance certifications do you hold?

SOC 2 Type II, ISO 27001 and GDPR. Reports are available under NDA from the trust centre.

How long does a typical onboarding take?

Most teams are in production within two weeks. A guided checklist and a named contact help keep things on track.