Support centre

Find guides, FAQs and best practices for Riverstone Systems.

Customer success

Dedicated onboarding and a named contact for every paid plan.

Single sign-on

SAML 2.0, OIDC and SCIM provisioning out of the box.

Open APIs

REST and webhook APIs, fully versioned, with first-party client libraries.

FAQ

How is pricing structured?

Plans are billed per active user, per month, with annual discounts. Volume pricing is available from 250 seats.

Do you offer a free trial?

Yes, a 30-day trial of every paid feature, no credit card required. Sandbox environments remain free indefinitely.

Which compliance certifications do you hold?

SOC 2 Type II, ISO 27001 and GDPR. Reports are available under NDA from the trust centre.

How long does a typical onboarding take?

Most teams are in production within two weeks. A guided checklist and a named contact help keep things on track.

Can I export my data at any time?

Yes. A self-service export delivers a portable archive in standard formats. There is no lock-in.

Where is customer data stored?

You can choose between EU, US and APAC regions during account setup. Data is encrypted in transit and at rest.