Acuity Works Help

Support centre

Everything you need to get started, troubleshoot, or learn more.

Regional data residency

Pin customer data to EU, US or APAC regions to meet local requirements.

Backups & recovery

Continuous backups with point-in-time restore for the last 30 days.

Audit logging

Tamper-evident logs streamed to your SIEM in real time.

Accessibility

WCAG 2.1 AA throughout the product, verified by external audits.

Top questions

How long does a typical onboarding take?

Most teams are in production within two weeks. A guided checklist and a named contact help keep things on track.

Do you offer a free trial?

Yes, a 30-day trial of every paid feature, no credit card required. Sandbox environments remain free indefinitely.

Where is customer data stored?

You can choose between EU, US and APAC regions during account setup. Data is encrypted in transit and at rest.

Can I export my data at any time?

Yes. A self-service export delivers a portable archive in standard formats. There is no lock-in.

Which compliance certifications do you hold?

SOC 2 Type II, ISO 27001 and GDPR. Reports are available under NDA from the trust centre.

Can't find what you need? Contact our support team.
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